We understand that from time to time you may wish to return a product to us. Under this policy, you have the right to cancel any order placed either by telephone or via our website. Your right to cancel an order starts the moment an order is made and ends 7 working days from the day after your receive your order.
If you decide to return to product to Optimal State, we will issue a full refund providing that:
(a) we receive the returned product within 14 days following the date of purchase
(b) the returned product is unused, in its original, unopened packaging with any seal or shrink-wrap intact, any labels still attached, and otherwise in a condition enabling us to sell the product as new;
In order to take advantage of your rights under this returns policy, you must: contact us via email with your order number and inform us of your intention to return the product(s). We will acknowledge your email within 24 hours. You are responsible for all shipping costs incurred in returning any products to us. The only circumstances under which Optimal State will agree to cover the cost of return shipping is if a product is found to be faulty.
Any returns should be sent using the Royal Mail Signed For Service or equivalent in order for you to track your return and confirm that it has been received by our warehouse.
We are unable to accept returns on the following products:
(a) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
(b) any product which does not meet the conditions described in clause(b) under the Returns heading set out above.
We will issue a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges where applicable, excluding the costs of returning the product to us.
Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product
(b) we may retain the returned product until you pay to us such additional amount we may charge for re-delivery of the returned product.